Job Description

Hi,


Greetings,


This is Priya from Siriinfo Solution . Our client is looking for Service Desk Technician. Please find the Job description below and if you're comfortable, please do share your resume at priya.dhiraniya@siriinfoinc.com



JOB DESCRIPTION:



Role Title: Service Desk Technician
Location: East Lansing MI (Onsite)

Duration: 13 Weeks

M-F afternoon 12 pm-10:30pm, 2-3 weeks of onsite training then remote


AND


M-F 8:00a-4:30p - include weekend coverage, 2-3 weeks of onsite training then remote

Contract may extend, and based on performance and operational needs. May need to stay on beyond the 6 months to assist with projects related to One EPIC, but this is not confirmed.

Duties and Responsibilities: The Desktop Support Specialist provides on-site technical support for end-user computing environments across the Sparrow health system. This role focuses on device setup, troubleshooting, and supporting clinical and administrative staff with IT equipment and applications. This position aligns with an Entry to Intermediate Field Services Specialist tier, focusing on foundational field support, customer service, and hands-on technical troubleshooting in a healthcare environment.

Assist with high call volume.

Education/Certification:

• Required: High school diploma or equivalent
• Preferred: Associate degree in Information Technology or related field CompTIA A+ or equivalent certification
• Years of experience required: 1 3 years of desktop support, field services, or IT helpdesk experience preferred.
• Disqualifiers: No prior experience supporting end-user computing environments. Lack of customer service or user-facing support experience. Inability to work onsite or travel between local facilities if needed. Additional qualities to look for: Desktop hardware troubleshooting and deployment Customer Service Proficiency Ticket documentation and IT service management tools (ServiceNow or similar)

Top 3 Skills:

1 Customer Service Skills

2 Desktop hardware proficiency

3 Microsoft Admin Suite familiarity

Requirement Details

• Job Title: Service Desk Technician
• Profession: Non-Clinical Administrative
• Specialty: Service Desk Technician
• Job ID: 3470866 - 12:00 - 10:30
• Job ID: 3470853 - 8:00 - 4:30
• Client: Sparrow Health System
• Location: Lansing, MI, 48912
• Start Date: 10/12/2026
• Duration: 13 Weeks

Pay & Schedule

• Pay: $23.00/hr on W2 (All Inclusive)
• Shift: Day 5x8 Hours
• Standard Shift: 12:00 PM - 10:30 PM
• Standard Shift: 8:30 AM 4:30 PM
• Shift Start Times May Vary: 7:00 AM / 8:00 AM / 9:00 AM
• 8-hour shifts
• Must be available for weekends and holidays
• Rotating weekends are mandatory

Warm Regards

Priya Dhiraniya

Technical Recruiter

Siri Info Solutions Inc

Direct: +1 (848) 600-2807

Mail Id: priya.dhiraniya@siriinfoinc.com

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