Job Description
The Customer Service Representative is a key member of the support team, responsible for delivering exceptional service to retail partners, distributors, contractors, designers, and end-consumers. This role ensures a smooth customer experience by providing product knowledge, resolving inquiries, supporting order processing, and coordinating with internal teams such as sales, logistics, and technical support.
The ideal candidate is customer-focused, detail-oriented, and comfortable working in a fast-paced manufacturing and distribution environment. The best CSR are in constant contact with Customers/Representatives and the key to a great experience.
*MUST BE ABLE TO GO INTO THE OFFICE 3 DAYS A WEEK!*
salary: $52,000 - $52,000.01 per year
shift: First
work hours: 10 AM - 6 PM
education: High School
Responsibilities
- Serve as the primary point of contact for phone, email, chat, and portal-based customer inquiries.
- Provide timely and courteous assistance regarding product information, inventory availability, pricing, warranty terms,
- Enter, review, and track orders in the ERP system (e.g., SAP, NetSuite, Microsoft Dynamics).
- Monitor order progress from confirmation to fulfillment, proactively resolving delays, backorders, or shipping issues.
- Communicate delays and shipments effectively to both Customers and Agency Representatives
- installation guidance (non-technical), and order status updates.
- Maintain strong understanding of decorative lighting, ceiling fans, accessories, and finishes.
- Provide alternative solutions and assist customers in selecting appropriate products based on style, application, and performance needs.
- Investigate and resolve customer issues efficiently while maintaining brand reputation.
- Escalate product or system-related issues to technical support or engineering teams as needed.
- Work closely with the sales team to support key accounts, promotions, and project opportunities.
- Prepare service reports including order accuracy, response times, claim patterns, and customer satisfaction metrics. Required
- 3+ years of customer service experience, preferably in manufacturing, distribution, home improvement, lighting, or consumer goods.
- strong communication skills, both written and verbal.
Skills
- Active Listening
- Telephone Etiquette
- Follow-up
- Empathy
- Excel
- Patient Support
- Basic Computer Skills
- Customer Service
- Customer Relations
- CUSTOMER ORDERS/SALES
Qualifications
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Temporary work, For contractors, Work experience placement, Work at office, Shift work, 3 days per week