Job Description
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team in a direct-hire role. In this position, you will serve as the primary point of contact for our clients, handling inquiries, troubleshooting technical or service issues, and ensuring seamless order processing. If you thrive on solving problems and delivering high-quality support, we’d love to hear from you. Location: On-site Position Type: Direct Placement (Full-Time) Schedule: Monday – Friday, 8:30 AM – 5:00 PM Compensation: $55,000 – $60,000 / year Qualifications
- Prior professional experience in a customer service role required.
- Skills in order processing and technical/service troubleshooting.
- Outstanding accuracy, organization, and attention to detail.
- Excellent written and verbal communication skills.
Benefits & Perks
- Competitive annual salary ($55k–$60k) with direct placement stability.
- Predictable, standard day shift schedule (M-F, 8:30 AM–5:00 PM).
- Collaborative and supportive team environment.
salary: $55,000 - $60,000 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Customer Support & Communication: Answer incoming customer inquiries via phone and email efficiently and professionally.
- Order & Return Processing: Assist customers with order placement, cancellations, returns, exchanges, and tracking.
- Troubleshooting & Issue Resolution: Address customer concerns, resolve complaints, and troubleshoot service or product issues to ensure high satisfaction.
- Account Management: Update customer profiles, process account changes, and maintain accurate records of all interactions in company systems.
- Escalations & Follow-up: Escalate complex issues to specialized departments when necessary, and follow up on open tickets to ensure complete resolution and gather feedback.
- Sales Support & Feedback: Identify opportunities to cross-sell or upsell relevant products and share customer feedback with management to drive continuous improvement.
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Interpersonal Sensitivity
- ERP
- Adapting to Change
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Tags
Permanent employment, Full time, Temporary work, Work experience placement, Monday to Friday, Shift work, Day shift