Job Description

Job Description and Duties

If you are inspired to make a difference and enjoy working in a collaborative team environment, then this position may be for you! The Secretary of State (SOS), Management Services Division is recruiting to fill a permanent, full-time, Analyst II position to work in the Safe at Home program, a program that allows victims of domestic violence, human trafficking, child abduction, stalking, sexual assault, elder/dependent adult abuse, and their household members and minor children to utilize a confidential address forwarding service to maintain their safety and privacy. The program also serves reproductive health and gender-affirming health care providers, employees, volunteers and patients, and public entity employees and contractors who are in fear for their safety. This position is located in downtown Sacramento near a Light Rail stop. There are several restaurants within walking distance of the office.

Under direct supervision of the Safe at Home Program and Partnerships Unit Manager (Supervisor I), the incumbent performs a variety of analytical assignments requiring a high degree of initiative, problem solving, and accuracy to complete assignments. Serve as the subject matter expert of the Confidential Name Change (CNC), and Confidential Voter Registration (CVR) process and make recommendations on policies, procedures, and legislative analyses to management. The incumbent will independently manage the end-to-end processing of complex procedural activities initiated by Safe at Home participants for CNC and CVR requests. Analyze program forms and court documentation to process CNC requests, draft correspondence to courts and participants, and finalize the process by creating and distributing name change certificates. Analyze confidential voter registration cards and forward to the appropriate county elections office. Track every facet of the CNC and CVR process using Excel spreadsheets and the Safe at Home database and provide technical assistance as needed. Establish and maintain partnerships with key stakeholders, including county court personnel and election offices. Participate in the call center as a customer support representative to answer questions about the Safe at Home program and services.

Desirable Qualifications: In addition to evaluating each candidate’s relative ability as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience developing, updating, implementing, and communicating policies and procedures.
• Excellent written and oral communication and telephone customer service skills.
• Ability to convey and present complex information to broad audiences.
• Experience working with populations afflicted by life events and ability to empathize.
• Demonstrated tact, resourcefulness, and diplomacy when working with internal and external stakeholders, maintaining a high level of professionalism.
• Ability to establish and maintain effective working relationships with staff, participants, community-based organizations, local government agencies, and statewide organizations/agencies.
• Experience conducting outreach and presenting information to a variety of audiences.
• Ability to protect and safeguard personal and confidential information.
• Ability to review and analyze applications, forms, and other complex government documents.
• Ability to multi-task and manage multiple changing, complex and/or competing priorities to complete tasks in appropriate time frames.
• Experience utilizing databases and completing data entry.
• Ability to quickly learn applications and various databases.
• Experience with Microsoft Word, Excel, Power Point, Adobe Acrobat, and other applications.

Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications submitted without the Supplemental Questionnaire will not be considered.

1. Describe an experience you have had working with an individual or a population impacted by trauma.
2. Describe in detail your experience in the interpretation and application of statutes, regulations, policies, and procedures.

You will find additional information about the job in the .

Working Conditions

Working Conditions: The incumbent must be able to work Monday-Friday from 8:00 a.m. to 5:00 p.m. This position provides telework opportunities based upon the agency’s telework policy and business needs. This position will require occasional travel and may require the incumbent to adjust work hours to accommodate travel.

Special Requirements

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link:

There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the

Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide an Official Transcript prior to hire.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Please follow the directions to respond to the Supplemental Questionnaire as directed above.

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